All purchases (excluding sale items, special orders, and bicycles shipped via freight) are returnable within 30 days for an exchange or refund. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover the finance charges we incur, a fee of 2.5% may apply on all refunded credit card payments. We may charge labor to remove any accessories or reverse modifications made to returned bikes. All special orders require a non-refundable 50% deposit. A 25% non-refundable deposit is required to hold an in stock product for a maximum of 30 days.
Sale items are returnable for store credit or exchange only. Sales of special order items, and of all bicycles that we ship via freight are final, unless defective.
We strive to offer exceptional customer service. If ever we fail at this, please tell us, and we will do what it takes to make it right. Please email or call and ask to speak with one of the owners.